Returning Your Completed Order

Doing all we can to keep your memories safe on their homeward journey

Once everything you have sent us has been digitised and your disc(s) prepared, we will contact you by phone or email to let you know that your order is ready for return delivery. Return delivery to the UK is free on all orders over £100, before postage is added, and is usually carried out by APC, a secure courier service, or Royal Mail Special Delivery®.

Because orders will normally have to be signed for, we will only return your scanned photos and discs after first finding out from you when a convenient day would be, as well as the best address. The tables below outline our delivery charges, dependent on the weight of your order, including the disc(s) we produce. We accept orders from anywhere in the UK, the Channel Islands, The Isle of Man, and The Republic of Ireland. Please refer to the table for your area of the world for an idea of what your delivery charge will be.

If your order is just short of £100, why not have a look to see what else you could send us for digitising? Or, you could get together with a friend or relative to put in a joint order. You could save yourself some money on delivery.

UK, except Highlands and Islands

Includes The Isle of Wight. Does not include: The Isle of Man, The Channel Islands, Northern Ireland and Eire.

CarrierMax weight of order/kgDelivery charge/£Expected delivery time
APC Overnight, Courier 1.000 7.00 Next working day by 4.00pm
5.000 9.50
20.000 12.50
Royal Mail Special Delivery® 0.100 6.50 Next working day by 1.00pm
0.500 7.30
1.000 8.60
2.000 11.00
10.000 26.60
20.000 41.20

Rest of UK, Eire, The Isle of Man, and The Channel Islands

Where a price range is shown, a precise delivery charge will be calculated at checkout.

CarrierMax weight of order/kgDelivery charge/£Expected delivery time
APC Overnight, Courier 1.000 13.00 - 60.00 Two to five working days by 4.00pm
5.000 15.50 - 60.00
20.000 18.50 - 105.00
Royal Mail Special Delivery® or, Royal Mail International Tracked & Signed 0.100 6.50 Next working day by 1.00pm
0.500 7.30
1.000 8.60
2.000 11.00
10.000 26.60
20.000 41.20

The table below aims to act as a guide as to how what you send us affects the weight of the final order. It can only act as a guide, as you may wish to send us more than just, for example your slides: you may wish to send us your VHS tapes for transferring to DVD as well.

Weight/kgApprox. max. no. of medium format transparencies/ large photosApprox. max. no. of 35mm slides/ up to A4 photosApprox. max. no. of 35mm negativesApprox. max. no. of VHS tapes/ 8mm cine films/ LPsApprox. max. no. of audio cassettes
0.100 2 10 20 - -
0.500 20 90 180 1 2
1.000 45 190 380 2 4
2.000 95 390 760 4 8
5.000 245 980 1900 10 20
10.000 490 1950 3850 20 40
20.000 980 3900 7700 40 80