Sending Your Photos
The safety and security of your memories is our topmost priority
For this reason, we recommend our Home Collection Service as the safest way of getting them to us. If you'd prefer to send them yourself, then we would recommend Royal Mail Special Delivery®.
However you send your memories to us, it's a good idea to send them wrapped in a Jiffy bag or in suitably sized box. A shoe box contains around 1000 photos, is pretty strong and is usually a good size to send through the post.
You might not want to send your items to us at all: you might prefer to bring them to us in person. People who live locally to us in Kendal have done just that. Other people have combined a holidy in the Lake District with a visit to our offices. You'd be most welcome! There's no need to make an appointment as there's almost always somebody about during office hours. But, if this is not convenient, give us a ring, and we can arrange to have someone here for when would be.
PiciScan Home Collection Service
Our Home Collection Service is free on all orders over £150. Otherwise, it's just £25.99. Here's how it works...
- We send you out a Home Collection Pack
We send you out a Home Collection Pack, comprising: complimentary Jiffy bag; an APC Courier Pack; and a letter explaining what to do next, by Royal Mail.
APC-Overnight provide a secure courier service that makes sure your memories are safe
If time is short, and you want to have your order collected quickly, you needn't wait for us to send the Home Collection Pack. If you like, you can package your memories yourself and just let us know when you are ready.
Please make sure that at the very least, you package your memories into a Jiffy bag, hard-backed envelope, or box before they are collected by the courier. We cannot accept responsibility for the loss of or damage to any of your slides, photos, and/or negatives if they haven't first been securely packaged. Also, please make sure that you have written our address on the front of the package.
- You securely package your analogue media, ready for collection
You pack your slides, photographs and/or negatives into the Jiffy bag. You then seal the Jiffy bag inside the Courier Pack and contact us to let us know your order is ready and when and where you'd like your memories collecting from. This can be your home, workplace or whatever address you like.
If you have your order ready for collection and let us know before 10am, this can sometimes happen on the same day. Usually though, we need around 24 hours notice.
- Our courier collects your analogue media
We contact our courier who will pick up your order on whatever week-day you've specified.
The next working day, your package will arrive at PiciScan and we will contact you, usually by email, to let you know that your memories are safely with us. And, as soon as we can, we will get on with scanning your order. Or, if you've selected, 'Rapid Service,' at the time of ordering, we'll get on it right away.
What could be simpler?
Please note: your package will usually need signing for when it is collected and this can happen at any time between 9am and 5pm. If there is not likely to be anyone at home during this time, simply have us collect it from your workplace, an alternative address, or your nominated secure place. If your order is collected on a Friday it will arrive with us on the following Monday.